Cookie and Privacy Policy Updated for GDPR

At Phone English, we are committed to protecting and respecting your privacy and personal data collected via this website, and to complying fully with all UK Data Protection legislation. This Privacy Policy (together with our terms and conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

We confirm that we will keep the information on a secure server and that we will comply fully with all applicable UK Data Protection legislation and regulations.

Cookie policy at a glance:

We use cookies to help provide you with the best experience we can. Cookies are small text files that are placed on your device as you view websites. The cookies on our site are:

  1. Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  2. Statistic cookies so we can understand how visitors interact with websites by collecting and reporting information anonymously.
  3. Marketing cookies are used to track visitors across websites. This can mean, for example, that later, when you view the web, adverts can be displayed to you that are deemed to be more relevant and engaging to you and thereby more valuable for publishers and third-party advertisers.

On our shop page, we have chosen to show products that we believe might be of interest to our site visitors for purchase. These may be held on external sites, such as Amazon. If you click on a link to Amazon from a product displayed on our shop page and go on to make a purchase on the Amazon site, this is tracked and we will be paid a commission.

You can switch cookies off by adjusting your browser settings to stop it from accepting cookies. (see the help section in your browser) although keep in mind that turning them off will limit access and functionality of the site. Otherwise, using our site means you agree to us placing these sorts of cookies on your device. Discover more about cookies here: at

Privacy policy:

This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site. We do occasionally update this Policy so please do return and review this Policy from time to time.

We’ve outlined our Privacy Policy below in a format that shows headline key info (for an easy to read snapshot) and then specific details under each heading.

Information We Collect From You

Key info:

When you shop, contact or visit us any information that you provide will be collected and processed by us.

Specific details:

We may collect and process the following data about you:

Information you provide in order to send an enquiry or buy lessons. Typically, we store only your name, email address only. For lessons, we may also need and store your phone number or Skype ID.  We may store your name and Skype ID/phone number additionally on Skype for the purposes of delivering lessons.

We do not see or store credit card information or your address details. When you buy lessons, these are processed securely by a 3rd party payment provider and Phone English cannot see them.

Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website. This may also include the resources that you access, and information about where you are on the internet including the domain type, IP address and URL that you came from. This information is collected and used for our internal research purposes, marketing and to improve our customer service.

Information that you provide to us as a result of:

  • filling in forms on our website, such as when you register for information or make a purchase
  • sending us a message through our website
  • communicating with us electronically for any reason. If you contact us, we may keep a record of your email or other correspondence.

We may also use data accrued from various sites including, but not limited to; Google Analytics, Google Adwords, YouTube, Facebook Twitter, Instagram and LinkedIn. If you have agreed we can contact you for marketing purposes, your email address and name may be stored in Mailchimp. Each of these 3rd party sites has its own privacy policies. Data may also be collected via marketing/analysis software used by marketing companies we employ.

IP Addresses and Cookies

Key info:

By submitting your personal data to us you agree to our transfer, storing or processing of that data to enable us to supply our goods or services to you. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.

Specific details:

When you submit personal data to us it may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods or services to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be stored in a way to ensure its safety.

Cookies are sometimes used to improve the website experience of a visitor to a website. We may use cookies on this website to record statistical information about the visitors to our site and the use that our visitors make of the website. When collected this information is used by us to improve our website and further enhance the visitor experience.

We may also use the cookies to gather information about your general internet use to further assist us in developing or website.  Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies.  You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.

Other websites that we link to may also use cookies on their websites. We have no control over this and you should review the Privacy Policy of any third party website that you visit as a result of a link on this website.

Uses Made of the Information

Key info:

We use the information you provide to deliver your purchases and to ensure we give you the best offers and services available.

Specific details:

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our ability to manage and administer the service effectively.

To notify you about changes to our service.

We do not sell your data to any third party organisation.  We may share limited amounts of your data with third parties to deliver our products and services to you (for example, where an employer has paid for your course of lessons and would like an update as to progress.).

Disclosure of Your Information

Key info:

We may disclose your personal information to any relevant third parties or if we are legally obliged to do so in accordance with our terms and conditions.

Specific details:

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Phone English or any of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply; or to protect the rights, property, or safety of Phone English staff, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction or in the event a potential employer/training or education body who wishes us to confirm aspects of your training.

Your Rights

Key info:

We will let you know before collecting your data if we intend to use it for any marketing purposes, but you can always opt-out of your information being used in this way by selecting the relevant box on any website forms, or by contacting us.

We are not responsible or liable for any third-party websites that we link to from our website.

Specific details:

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes.  You can exercise your right to prevent such processing by unsubscribing from our mailing list at any time or by opting not to check specific boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at

Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to Information

Key info:

We comply with all of your rights under GDPR legislation, including “Subject Access Right”.

Specific details:

You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”).

Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to The Data Controller, Phone English,  16 Calle Alboraya, Valencia, Spain, 46010

We will provide your personal data to you within the statutory timeframes. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioners Office (ICO).

Changes to Our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.


Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to the Data Controller at the above address.

Updated: January 2022