Terms & Conditions

Signing up for a block of lessons with Phone English is seen as acceptance of the following terms and conditions. Please read the following information carefully in association with our updated privacy and cookies policy.

  1. Company – The name and address of the supplier is Phone English,  6 Field End, Churchdown, Gloucester, GL3 2AT, England, United Kingdom. The owner is Lea David Hook. To correspond with us or in the event of any complaint, please contact us at the above address or by email at info@phone-english.net. Phone English office hours are 09.00 – 17.00 GMT, Monday to Friday.
  2. Enrolment – acceptance on a programme of study is at the discretion of the Programme Manager. Should an applicant be deemed unsuitable, prospective students can expect an explanation and a full refund of any fees paid.
  3. Pricing – Phone English provides phone tuition to English Language students via Learncube, Skype, Meets, Zoom, and any other online platform, or phone or landline. Lesson prices can be found on our website’s ‘prices’ page and are normally reviewed every 6 months. The prices include calls to any Skype phone user. If you prefer calls to your landline, there is an extra charge of £0.51, provided you live in the Skype Out Global rate zone (please see details on the ‘FAQ’ page. If you are outside this zone or wish to have calls on a mobile, please email us for a separate price quotation.
  4. Method of payment – Students pay at the point of sale.

    By Internet – on our website’s secure enrolment form, we accept MasterCard, Visa, or Maestro. You can choose to pay in the following currencies: US Dollars, Euros and UK pounds. If choosing to pay over the Internet, confirmation or receipt and payment will be sent via e-mail. This details the date of payment, number of lessons booked, payment type and amount. Please contact us for our bank details if you prefer to pay by Bank Transfer. Please note, the student pays any bank charges incurred.
  5. Cooling-off period – Students may apply for a full refund of any unused lessons within 7 days of payment for those lessons. Students can expect a full refund on any unused lessons without stating a reason for the refund. All lessons must be used within 6 calendar months of enrolment. The refund is normally issued within 7 days of notification by email that the student wishes to refund the lessons and made in the manner of the initial payment.

    If an initial payment has been made by international bank transfer, then Phone English has the right to refund by an alternative method. In the case of a refund by bank transfer, the student will accept any bank charges incurred.
  6. Teachers – all Phone English teachers are qualified TEFL/TESOL professionals. The teacher is responsible for giving the lesson at the appointed time as requested by the student.
  7. Booking a lesson block – after processing your enrolment and payment, Phone English will send a receipt by email on the same day or the next working day. Phone English will ask for your available time and select a teacher for you. Or, students can request a teacher from our ‘about us’ page, providing that teacher is available. Students can book a lesson by emailing Phone English at info@phone-english.net and will receive a confirmation by return email.
  8. Taking a lesson – the Phone English teacher will call you at the appointed time for your lesson. Students should ensure that they and their phones are available for contact at the agreed time. A Phone English teacher will try to contact you twice. If students are not contactable at the start of the lesson, they will lose that lesson.
  9. Cancelling an arranged lesson – Students can cancel a pre-arranged class up to 8 hours before the start of that lesson. To do this, students must email their tutor directly at least 8 hours before the lesson is due to commence so that Phone English can re-credit the lesson. Lessons cancelled within 8 hours of lesson commencement cannot be re-credited. For a lesson starting before 3 pm UK time, the lesson needs to be cancelled directly with the teacher by 5 pm UK the day before.
  10. Phone English unable to provide lessons at the desired time – In the first instance, students will be offered an alternative time. If this is not acceptable to the student, then they will be offered a chance of a refund within 7 days of the original payment. If the refund period has elapsed, Phone English is not obliged to provide lessons at the desired time but will work to provide a viable alternative. Phone English is not obliged to provide lessons with a particular teacher.
  11. Data Protection – Phone English is registered with the Data Protection Agency. To facilitate certain tasks and communication between ourselves and our students, we electronically store details about enquirers and students. These include contact details, grades obtained on any Phone English course and details of email correspondence. However, this is strictly for use by Phone English only, and details will not be released to third parties. If students have chosen to pay using the Phone English secure website, note that Phone English does not store debit or credit card details on our databases. We employ firewall and computer virus protection and take all possible steps to safeguard personal data. Corresponding with Phone English by email is seen as acceptance of our data protection policy. Please be aware that we cannot be held responsible for the content, procedures or data policies of websites with which we may have links.
  12. Complaints procedure – If you have any complaint about any aspect of the service you receive from Phone English, please write your complaint in writing and send it to the Manager at info@phone-english.net. All complaints received in this form are recorded and processed by the department responsible.
  13. Phone English and English law – Phone English is ownership that resides in the UK and is subject to English law. Transacting with Phone English is seen as acceptance of the terms and conditions here stated, and, should a dispute arise, any proceedings are to be conducted in the UK and are to be subject to English law.
  14. No liability. Phone English is responsible for giving English lessons. How you use that English in your life is your responsibility. Phone English accepts no liability for any costs, financial or otherwise, related to any loss incurred by you due to poor English.

Updated January 2022